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FAQ
Shopping
I see different prices with the same title. Why?
Why do I see different prices for the same product?
Is it necessary to have an account to shop on Marketshop?
What do I need to know before getting an order gift wrapped?
What is Advantage?
Payments
How do I pay for a purchase?
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase?
What is Cash on Delivery?
How do I pay using a credit/debit card?
Is it safe to use my credit/debit card on this store?
What is a 3D Secure password?
How can I get the 3D Secure password for my credit/debit card?
Can I use my bank's Internet Banking feature to make a payment?
Can I make a credit/debit card or Internet Banking payment through my mobile?
How does 'Instant Cashback' work?
How do I place a Cash on Delivery (COD) order?
My Account & My Orders
What is 'My Account'? How do I update my information ?
How do I merge my accounts linked to different email ids?
How do I know my order has been confirmed?
Can I order a product that is 'Out of Stock'?
Order Status
How do I check the current status of my orders?
What do the different order status mean?
When and how can I cancel an order?
Shipping
What are the delivery charges?
Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?
What is the estimated delivery time?
Why does the estimated delivery time vary from seller to seller?
Why does the delivery date not correspond to the delivery timeline mentioned?
Seller does not/cannot ship to my area. Why?
I need to return an item, how do I arrange for a pick-up?
Does deliver internationally?
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